If you say to someone that you will be present at a specific time and you follow through then that’s a good impression. Do it often and you will be trusted on coming on time.
Also the opposite is true – if you don’t follow through, then next time your words would hold less value.
It is the best way to build a brand and identify in your business. If you are selling something similar to one in the market then what is your commitment?
Is that you would treat everyone with a smile or process refunds fast or maybe you will take the first call if they ever have a complaint. Doesn’t matter how big or small the commitment might look, once you do as you say – words will spread and your brand will be more trusted.
Trust is the biggest thing in any relationship and best way to build them is following our promise. Once you say something, you do it. And rest everything falls in place if you do the work that matters.